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KMID : 1001520150070010033
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Sungshin Journal of Health Science
2015 Volume.7 No. 1 p.33 ~ p.47
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Nurses’ Working Career, Level of Emotional Labor, and Job Satisfaction
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Hwang Jung-Hye
Lim Kyung-Choon
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Abstract
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Purpose: The purpose of this study was to explore the level of emotional labor and job satisfaction according to nurses’ work experiences and examine the correlations between these factors.
Method: This study was conducted with 159 clinical nurses working at K general hospital in Seoul. The data were collected with a questionnaire. Using SPSS 20.0 program, the data were analyzed with descriptive statistics, t-test, one-way ANOVA, Scheffe’s test, and Pearson’s correlation coefficient.
Results: The frequency of nurses’ emotional labor was 3.86(±0.61). The level of job satisfaction was 60.79(±7.56) out of 100. Statistically, there was a significant negative correlation between emotional labor and job satisfaction in addition to a significant positive correlation between emotional labor and 3 to 10 years working career as a nurse. The nurses working less than 1 year showed the lowest score in emotional labor while the nurses working over 10 years showed the highest score in job satisfaction.
Conclusion: Although several organizational policies have tried to decrease emotional labor and increase nurses’ job satisfaction, emotional labor is still existed. Therefore, each individual nurse, organization, and entire field of nursing should make a lot of efforts to reduce emotional labor and improve job satisfaction among clinical nurses.
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KEYWORD
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Nurse, Working Career, Emotional Labor, Job Satisfaction
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